About Your Local MINI Retailer | Barretts Canterbury

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

153 ratings and 110 comments received in the last 90 days.

28 January 2026

Because we were completely satisfied

28 January 2026

Excellent customer service! We are repeat customers of Mini at Barretts Canterbury. That says it all really!

25 January 2026

Slight hiccup with the V778 however I can forgive for that given the rest of the full experience was 5 star.

22 January 2026

Had a full talk around my car when I got it, shown how to use every setting and function! Never ever had that with other cars!

18 January 2026

Very thorough and informative.

17 January 2026

Attentive sales person (Tommy Claringbold) who was courteous, knowledgeable and not at all pushy. Store is really welcoming.

11 January 2026

Brilliant service. Kept us informed all the time until we picked the car up. Brilliant service from all at BMW Mini Canterbury, thankyou so so much.

10 January 2026

Great all round!

09 January 2026

Tommy was very helpful and informative sales person, friendly and professional.

30 December 2025

The entire process was good. However, the only annoying aspect was the date of delivery/ completion going backwards and forwards. Then once we had a date booked in, we felt quite harassed with multiple phone calls and urgent emails.

See all reviews

28 December 2025

Christina Leidig, my sales executive was with me throughout the entire process, providing frequent and relevant updates regarding delivery dates. She was exceptional helpful at handover, providing a very clear tutorial.

23 December 2025

A very pleasant salesman who didn't go for a hard sell.

21 December 2025

Kieron was excellent. Very attentive, kept me informed throughout every stage of the process, was extremely helpful, and made purchasing my Mini an easy and fun experience.

21 December 2025

Good communication

20 December 2025

George was so helpful and went through everything about the new car with me and Alastair went through the finance and options carefully so I was clear on everything. Great team.

09 December 2025

Very accommodating

07 December 2025

Kieron Farmer has sold me 4 cars and has been supportive throughout.

03 December 2025

Everything easy and went so smoothly

02 December 2025

All helpful, cheerful staff.

28 November 2025

All good

27 November 2025

Great aervice

20 November 2025

I was extremely satisfied with my experience at Mini Canterbury! Christina and the team made the process so easy and enjoyable and were always there if I had any questions.

05 November 2025

They were great especially Tommy. Nothing was too much trouble

04 November 2025

Clean and welcoming with nice presentation

04 November 2025

Couldn't be more happier

28 January 2026

great customer service as always

28 January 2026

The reception staff were helpful and friendly. Showed good communication skills and I like the service operative's video and feedback. All very useful and easy to understand.

27 January 2026

Really helpful, and easy to talk too!

26 January 2026

Friendly and helpful staff

26 January 2026

I only called the service centre to book a time to bring my mini in for repair. All was satisfactory

25 January 2026

I needed help with my tyies and nothing was too much trouble they organised a health check and tire replacement no hassle.

25 January 2026

It was hassle free. Sent me a video of the underneath. The car came back all clean. Top notch.

24 January 2026

Very good and informative service

24 January 2026

All the work scheduled was carried out thank you

21 January 2026

Really pleased with the service and the friendly and welcoming attitude of the staff

See all reviews

18 January 2026

As always very professional, very helpful perfect all round , my car came back dirty when I was believed I was told it would come back to all clean and shiny. apart from that perfect as always..

17 January 2026

Excellent customer service service

17 January 2026

Just because I was completely satisfied!!

16 January 2026

I wasn't expecting extra work on a car I only bought 7 months ago. Other than that all was fine.

15 January 2026

Good friendly service. Asked for collection of car by 3pm and this was delivered.

14 January 2026

Greeted by the lovely Sophie who confirmed what the service included and cost. Took courtesy shuttle bus into and back from Canterbury City (excellent service) and took advantage of the refreshments available.

12 January 2026

From making my booking to dropping off my car and then returning later in the day. I was kept informed all through the day on the progress of my vehicle. I was greeted with a smile and on my return the same. The whole process was relaxing.

11 January 2026

Speedy and polite. Very helpful young lady dealt with me.

11 January 2026

Always very helpful and informative.

11 January 2026

All the staff were so friendly, welcoming & helpful. I was offered coffee & had a little bit of banter with some of them. We need more customer service like this.

10 January 2026

Very easy check in , no hassle, assistant very informative.

10 January 2026

Service was excellent especially Lauren

10 January 2026

Absolutely fantastic service! Great communication, happy and helpful staff. Thank you.

08 January 2026

Very thorough

07 January 2026

Friendly staff who kept me updated with progress.

07 January 2026

Friendly and helpful staff and always happy to answer any questions

06 January 2026

The staff the speed of service and the liveky tea and cakes

02 January 2026

I received a very friendly but professional welcome from Lauren. She ran through what was being carried out on my car, which was started very promptly. I was offered a lift into town but decided to wait in the lovely showroom.

31 December 2025

Tommy Claringbold dealt with the sale from start to end and he was excellent, keeping in reguar contact by email and by phone. I am still in contact as he is finding some information. Tommy personally delivered the Mini on Christmas Eve.

27 December 2025

Problem we went in for was fixed. Other issues identified but without reference to previous work carried out back in July and no real explanation about what these issues mean. Last time we were in we did say we were in market to buy a new electric bu

27 December 2025

I had a waiting in main service. During the waiting time I was offered all hot drinks and a shuttle to Canterbury. I took the offer to get to know the city centre and do some Christmas shopping. I enjoyed this way.

27 December 2025

The lady was very helpful and kept me updated during the time my car was there.

23 December 2025

All of the staff were very helpful and friendly. I was kept informed about everything I needed to do before my visit and while my car was there.

22 December 2025

Excellent communication, very friendly orofessional staff,

21 December 2025

Great throughout

20 December 2025

Very quick and friendly

19 December 2025

Looked after, faults found and repaired quickly.

16 December 2025

Good service

16 December 2025

Prompt efficient service

15 December 2025

Everything explained well and kept informed

13 December 2025

Knowledgeable staff, efficient service and kept me informed throughout the day.

13 December 2025

Customer excellence

11 December 2025

Kieran is very knowledgeable and helpful. Understands what I liked and shared relevant information to support my decision

08 December 2025

They informed us we only needed 2 tyres changed rather than the three they originally thought. Very impressed.

08 December 2025

Kept well informed, felt well looked after

08 December 2025

The staff were very helpful and kept me in the picture as to what was wrong, the cost and when the work had been carried out and when ready to collect.

07 December 2025

Every member of the team contributes to customer satisfaction

03 December 2025

Disappointed that work required could not be completed whilst we waited and had to return next day to collect car. Costs higher than anticipated

03 December 2025

Elliott Quinn delivers exceptional customer service and is a great asset to your company.

02 December 2025

People are so friendly and efficient. Great customer care.

02 December 2025

Good customer service

01 December 2025

Everyone is always so helpful, you open early enough for me to drop my car off and still get to work on time and I got a cup of coffee!

01 December 2025

Elliot kept me informed at all times, very helpful

01 December 2025

Elliot made the experience completely seamless in a friendly and professional manner. Another person (with beard) was also a pleasure to talk to while waiting. Enjoyable all round.

01 December 2025

Excellent service, friendly & knowledgable staff who helped to alleviate my fears and concerns

01 December 2025

Prepaid service plan covered all costs. I'd been half-expecting something in the small print which would mean an expense but that was not the case.

29 November 2025

Good service

27 November 2025

Elliott was an absolute star

26 November 2025

Delivered exactly to expectation

26 November 2025

You would expect first class service from a main dealer.

23 November 2025

Kept informed from start to finish. Elliot's help and advice was especially helpful.

22 November 2025

They handled everything professionally

22 November 2025

As before, Barretts are really easy to deal with, Staff are friendly and it never feels like anything is too much trouble And this is all staff from front desk to service department to booking things in. I never feel like I have to chase.

20 November 2025

Price agreed and breakdown provided ahead of my visit in a friendly and professional manner

19 November 2025

It wasn't a service but to investigate another problem. We believed the accelerator was sticking.

18 November 2025

All good

18 November 2025

They look after me

17 November 2025

I would use this service again as the experience is very professional and the biscuits and tea are great!

17 November 2025

Because of the treatment by your representatives. Friendly and respectful.

15 November 2025

Love the video of inspection, I can see exactly what work needs doing

15 November 2025

Advised and kept up to date

14 November 2025

Video presentation shows exactly what is done on my vehicle, polite staff

12 November 2025

All jobs were carried out correctly.

11 November 2025

Good experience

10 November 2025

Always good service. Good communication.

09 November 2025

Fully informed and keep updated with the progress of my car Car was cleaned after

08 November 2025

Polite friendly team members Kept upto date on my vehicle Problem I took the vehicle in for was all sorted.

08 November 2025

Car not due service yet

06 November 2025

The service went well, they identified a problem and dealt with it

06 November 2025

Pricing still a bit more expensive than independent garages.

05 November 2025

See above.

05 November 2025

I was kept informed from start to finish of the progress on my vehicle.

03 November 2025

Very accommodating

03 November 2025

2008 Mini with low mileage but some inevitable aging issues. Keen to keep it running properly. All sorted.

03 November 2025

The experience itself was very smooth and I was informed the whole way. Even to the point of booking, things ran very easily.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Barretts Canterbury.

Address

Broad Oak Road, Canterbury, CT2 7PX

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:09:00 - 17:30
Sun:Closed.

Phone

01227 828899

Map

Areas served

Canterbury as well as surrounding areas including Ramsgate, Whitstable, Broadstairs and Herne Bay

View map

Address

Broad Oak Road, Canterbury, CT2 7PX

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:1st Saturday of the month only 10:00 - 16:00
Sun:Closed

Phone

01227 828899

Map

Areas served

Canterbury as well as surrounding areas including Ramsgate, Whitstable, Broadstairs and Herne Bay

View map