OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
133 ratings and 100 comments received in the last 90 days.
07 October 2025
Unfortunately on handover day my wife noticed significant scratches on the bonnet. Whilst the team are now fixing this issue it did detract from the overall excitement that should come from new car day.
02 October 2025
Tommy Claringbold was super. Very patient with all my many questions and so helpful both pre purchase, at delivery and post delivery. Appreciated his help very much to resolve the key issues !
28 September 2025
The personal service from Barratts of Canterbury was excellent. Many thanks to Keiron Farmer, he helped us through the entire process and even came to pick us up from the train station on collection day. The
24 September 2025
Excellent advice
23 September 2025
Again the staff ( Christine in Canterbury ) stayed in contact always replied to calls and emails nothing was too much trouble
21 September 2025
Courtney Fletcher made the purchase experience easy and a pleasure. No hard sell which would have put us off. She knew her stuff and immediately found an answer if she didn't know a technical point.
07 September 2025
Great location with lots of amaeinites, clean and tidy. Everyone was welcoming and friendly. Staff are very knowledgeable.
07 September 2025
We were always kept up to date with the progress of our Mini and all emails or phone calls were answered promptly, It was so exciting collecting our new Mini. Christina guided us through all the controls very patiently and expertly
07 September 2025
Friendly and efficient service. My wife appreciated the flowers on collection and also the time taken by the sales executive to explain all the car's features and controls.
12 October 2025
Good service
09 October 2025
Service has thus far been exemplary. Friendly, responsive via phone and whatsapp, and easy to work with.
06 October 2025
Communicated well
05 October 2025
Always looked after me now on 4th mini
04 October 2025
Kept up to date during waiting time, professional
03 October 2025
Always a great experience with the Barrett's Mini team
30 September 2025
Everything I needed looked at was looked at to a high standard.
29 September 2025
See above - we've been with Barretts Canterbury for over 5 years and the service has always been excellent.
29 September 2025
Punctual and kept you updated
28 September 2025
Very pleased although did request wash and vacuum but that didn't happen
08 October 2025
Excellent customer service from Keiron. After previous visits where we were left sitting waiting for long periods, Keiron had everything ready and waiting when we arrived. Very knowledgeable and friendly.