Was sent a video of service and was talked through everything that was done

Zak, the salesman was very good

Ticked all boxes

Because I was told the workmanship wasn't good enough and I would hear from the workshop to take it in and as yet haven't!

Nice and clean when car picked up.

Prompt , effective

Man on desk friendly and easy to talk to.

Cost

My car service was done efficiently however when asking for a courtesy car I was told I would be charged an extra 25 pounds. Other cars I have had before don't charge for this service.

The staff are efficient . The mirrors still squeak when retracting!

Staff always friendly, very effcient and explain things well x

Mini did not keep me informed with email updates when building my car as they said they would. I had to phone to get progress updates.

I had an not to helpful conversation with the service personnel !

Simply because I felt the service couldn't be any better and my car arrived within 4 weeks!

The contact centre did not understand work comitments or common sense. Overall the service departments is awful.

Called as soon as my car was ready

Great service and care. Didn't cars my h for the funeral garage collection....like a naughty secret.

Very good service - pleasant staff

Car was cleaned very badly and had left white spots all over paint and glass. This is proving very difficult to remove

You get a video

I would have given 5 stars if they had been able to carry out the work on a Saturday

Provided transport to and from town whilst car was serviced. Went thru what had been covered in service at the end. Car had been cleaned as part of the service.

Good customer setvices

The car was serviced in a timely manner.

Very efficient

please see above

No reason for dissatisfaction

The team were very helpful and professional

Staff very friendly and very efficient. Service brilliant fitted me in and completed much quicker than I thought.

Very happy with whole experience

Left my car for service took transport into Canterbury. Received a call to say car required new brake pads, confirmed I wanted this work carried out, and then received call when car was ready and transport available from Canterbury.

Work was done. The car was valeted and looked really clean. Thank you.

All went smoothly

Very cold in the showroom whilst I waited though.Boot not hovered.

James, our sales person, has been so nice, friendly, attentive. its been a refreshing experience. which frankly brought us back from the awful experience we had at Mercedes for our previous car

All done that was required.

Staff looked after us well

Brilliant from start to finishLoved the updates from mini about stages of building my car

I have not yet picked up my vehicle. It was ordered on 6th of December and has still not been delivered to the dealership 4 weeks later. I have had to chase the dealership for updates throughout as communication has been poor.

Excellent customer care

I asked if my car could be collected at 10am and was told that this was not a problem. They came to collect the car early and then said that they couldn't do the MOT as they had no one to collect the car.

Always explain what has been done and what will be needed, if anything

Customer service was obviously a premium for the staff to deliver and they delivered very well. The emails from Mini informing us of our new car’s journey through the build process was also a nice touch.

I had some small issues with the car which were fixed quickly.

Nothing to fault

the video was very informative and the work carried out exceptional

The gentleman on duty was courteous.

Very professional and friendly

It is just so easy and relaxing to get your car serviced and then to receive a video was just...….. WOW.

Staff very friendly, listened and took on board what we were looking for .