Please read our first comment. In addition we would add that your personnel know their product well, were personable and were prepared to spend time talking to us to make sure we got the product we wanted.

Everything is explained clearly with no surprises.

Collection & delivery service very helpful facility. The driver kept me informed regarding times and was very polite.

As already said professional, friendly service. Not pushy. Approachable. Informative.

Absolutely first class customer service. Welcoming, modern dealership with First class service workshop over the road.

I have no complaints at all.

friendly staff always polite. A lovely modern clean showroom.The cars on show always look amazing and welcoming ...a first class experiance, best ive ever had.

No problems.

Service very informative and staff very helpful

My car was returned clean and tidy and the staff understood my late work commitments meaning I couldn't collect my car from them before they closed so they left it over at the BMW Garage where I was able to collect the keys at a later time

Good service no problems

Ok hh

No problems

polite and helpful

The saleman, Neil Hedger, and his colleague, Alistair Curd, who helped organise the finance, were very professional, friendly and attentive. My wife enjoyed the handover process. Neil took lots of time to make sure she understood everything.

Timely fashion and when it suited me

I received a very good service from the mini. I was very pleased with all the assistance I was given helping me with my choices of colour and extras. On the day I collected my new Mini I was overwhelmed with All the attention was given.

Efficiency of staff also the video shows exactly what has been covered.

it was ok

The member of staff that I dealt with on the day was very good and explained what had been carried out on my vehicle he was very genuine and polite.

We were kept informed all the way regarding the build and delivery date.

The car was ready for the time I wanted and it had been cleaned too!

Good communication. Good customer service

Neil Hedger and Ally were so very helpful - it's a pleasure doing business with them.

Very prompt and friendly service. My car was even cleaned inside and out. We were treated very respectfully.

I was very pleased with every aspect of the service given by Barretts mini.

The staff at Barretts are all knowledgable and courteous- the showroom is a comfortable place to wait, with good coffee. The minibus service which takes you to Canterbury and picks you up again is a good bonus.

Quick, courteous, convenient and reliable.

Quick and friendly service

Neil was fabulous consulant. Went out of his way to make the experience great and was especially good to include my 9 year old in the experience.

Kept well informed.

Ditto above BUT I have confidence in knowing that my vehicle will be returned with the work completed AND my vehicle has been cleaned

Used to be able to have a replacement vehicle for the day but now have to pay extra which meant I had to spend hours waiting around which was very inconvenient.

Kept informed and friendly service

Great experience with sales team

Excellent customer service. Convenient focussed time slot. Shuttle service into and back from the city. Member of staff went through the service results with me.

Please see comment above

Still a bit pricey.

My oil earning light came on within days of my service.

Service was to an acceptable standard.

I felt one of the problems wasnt fully understood but this is because I wasnt present to explain

No charge for fault repair even though car now out of warranty

True 5 star service

This score is only due to the service I received when dropping off my mini and picking up the loan car. He was very rude.

Came back clean!

The service centre dealt with me on my arrival and kept me informed during the day and gave me a full report of my car when I picked it up.

Very happy and no concerns.

Courtesy car Work completed on my car in a timely manner

Car went in for a rattle and Colin the engineer was very thourough. He even called to say it was fixed but he wanted to keep it overnight to check it in the morning when it was cold. Excellent.

The personnel at Barrett's give a very high standard of service.they always keep in contact with any queries you may have. When you have a maintenance service the Car is returned cleaned and vacuumed.