Warranty lived up to expectations but other costs fully explained and options outlined

I am giving 5 stars because BMW are making a good effort working in difficult times and my vehicle was clean on my arrival, communication is very good and a loaned vehicle helped as I am aged.

They did what was necessary

Easy to arrange, kept me informed very covid safe.

See above

Clear instructions prior to appointment- everything was very slick on the day.

Good communication, always kept up to date regarding progress and or required work and costing.

Good customer service from friendly staff, like the video of the service, well managed drop off and collection during COVID-19.

Apart from not telling me beforehand that the service would be done over the road at BMW it was faultless

Did all that was asked for

Polite, efficient service.

Extremely impressed with the service given

The purchase was smooth and hassle free

Considering the pandemic ordering and collection went smoothly. Very different but standards were still kept. Everything was explained very clearly and communication was excellent via phone/e mail

Erin was very helpful and kept us informed throughout

Good knowledgeable staff, thorough service team, very polite and accommodating

Matt (Front of House) was incredibly knowledgeable which immediately promotes confidence -Craig's car check was extremely helpful - I did feedback that people who have poor hearing would not be able to hear everything due to backgnd noise/clanking!!

Very helpful making appointment by phone and also very helpful and efficient when I booked the car in and collected it the following day. Excellent service.

Efficient service team despite current restrictions

Excellent service, staff are friendly, helpful and nothing is to much form them. They are simply the best I've come across.

Good service Good value Nice people

Very thorough. Polite. All safety measure taken place.

The MOT was done in less than 2 hours as mentioned when I booked the car in.

Thoroughly professional service with attention to detail

My car was serviced and cleaned and ready to collect on time..

Excellent, cannot fault them

Very easy to book, good system in place regarding COVID

We're very pleased to deal with your staff particularly ELLIE

Kept me informed

Hassle free. Good service and car collected and returned

Thorough work. the video is useful . Also they fitted in some extra work - wiper blades.

Extremely helpful and everything was well explained.

Efficient and helpful

Excellent, friendly service.

The whole process was really smooth, from Drop off to pick up, communication was really good. Would not hesitate to use again

Job was done under warranty but we didn't expect the added bonus of a full valet

Very satisfied with the service, friendly, helpful and felt very Covid safe.

Such a nice crowd. Managing COVID procedures very well. Always polite & helpful

Job done quickly and satisfactory

Covered the points I was concerned about

I was had a nice welcome in the morning and same for the pick up early evening..

Always received good attention and felt welcome and this year with Covid felt safe due to staff making all possible arrangements to ensure safety for everyone.

Helpful, and were able to add something to the job at short notice. They were very obliging

Car came back clean and well look after

Really professional and polite

waiting area was good with space to work whilst I waited and the car was returned clean & tidy!

Friendly and helpful

They were great. The car is also great now

all round excellent nothing to much trouble

This visit was for a charging cable recall, they not only replaced the cable they also gave my car a free health check and cleaned my very dirty car.