Customer Reviews |Broad Oak MINI | Kent MINI
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Customer Reviews.

sales

5

I couldn't have wished for more. I was kept aware of the stages of my car in manufacture and any queries i had regarding the car and its purchase were speedily answered by your sales representative. In the end i took delivery of an excellent product.

24 March 2020

service

5

All staff offer a high level of service both when making my booking and at the showroo

23 March 2020

sales

5

Very helpful & knowledgeable

22 March 2020

service

5

The staff tend to stay the same and I like being known.

22 March 2020

sales

5

Helpful guidance throughout, understood it was important to get the right car at the right price after a bad experience at Mazda Perry's. Patient and friendly salesman.

11 March 2020

service

5

Helpful booking assistants, as I had two cars to get done. Also, caught up with Kevin, to talk about future requirements.

10 March 2020

service

5

jobs done, communication excellent, no fuss

09 March 2020

service

5

Everything on the recall put right as far as I know.

09 March 2020

service

5

Very friendly, efficient and professional from all staff involved in making the service appointment to collecting the car post service.

08 March 2020

service

5

No problems with customer service and car valeted

08 March 2020

service

5

The warranty repair was carried out to my entire satisfaction with no quibble

05 March 2020

service

5

Always helpful, on time, good service

05 March 2020

service

5

My 2 visits to Barretts Canterbury were for a service and mot , with the weather being so bad I decided to stay in the reception area , both times were a joy to be there .

05 March 2020

service

5

Detailed diagnostics and excellent communocation about my vehicle.

28 February 2020

service

5

Very professional, thorough and attentive

27 February 2020

service

5

They were always happy to answer any questions we had and kept us updated on the arrival of our new car.

26 February 2020

sales

5

They listened to our important time constraints, arranged collection of my old mini from our home, and the new mini was ready for collection before we went on holiday.

25 February 2020

service

5

Lovely showroom, nice staff and lots of lovely Mini's to see.

25 February 2020

sales

5

All round good service.Emily was extremely helpful at all times

24 February 2020

service

5

James the sales guy was professional and understanding. He listened and was interested in.what my needs were, BMW over road could learn customer care from James.

23 February 2020

service

5

Friendly and straightforward

22 February 2020

service

4

wasn't informed that might have wait a long time for car because hadn't booked a 'wait' service but staff very good in getting car done once realised

18 February 2020

service

5

Plus knowledge

18 February 2020

service

5

There was nothing I could fault- your staff even provided a bowl of water for my dog!

18 February 2020

service

5

I can wait in the show room whilst the service to the car is being done. The atmosphere is friendly & there's no pressure that would make you uncomfortable waiting there

15 February 2020

service

5

Friendly, helpful staff.

14 February 2020

service

4

As above, if the part had been available, this should have been explored before my visit, and the poor greeting upon arrival.

09 February 2020

service

5

Nothing too much trouble to assist the customer. Leon on the service desk should receive a special recognition for his understanding, resourcefulness and help

09 February 2020

service

5

Great service both on buying and aftercare

09 February 2020

service

5

Car has continued to be great, it was cleaned before being returned and we were taken to, and brought back from, town whilst it was being serviced.

09 February 2020

service

5

No issues and no unnecessary expenses. Also arrange to pick up and drop off to support me.

07 February 2020

service

5

Repair done quickly

04 February 2020

service

5

As above , service manager explains what's happened, the video is a a good addition

02 February 2020

service

5

Pleasant staff, Job done on time

31 January 2020

service

4

Not giving you 100% as it would have been nice if the car interior had been cleaned too.

31 January 2020

service

5

Have gone above and beyond

30 January 2020

service

5

Confidence throughout

29 January 2020

sales

5

Erin lee helped me through the process of getting my mini. She was great and always kept me in the loop. Thank you so much for making owning a mini come true.

29 January 2020

service

1.5

I have already said too expensive for a car with no faults, a low mileage just needing a check and an oil change.

29 January 2020

service

5

I had a nice cup of coffee while waiting. Checks on my mini completed and washer water topped up.

29 January 2020

service

3

Nice surroundings but wore a bit thin after 3 hours when 90 minute wait expected for service (as advised by person booking service). Not sure the work shop video served any useful purpose but maybe explains part of the wait?

29 January 2020

service

4

We bought the car

28 January 2020

service

2.5

Barratts now charge for collecting and dropping off a car. Not impressed by this change in customer service. I will now be using garages more local to me for MOT's and services where I can.

27 January 2020

service

5

I was completely satisfied

26 January 2020

service

5

It was effortless and the car was returned cleaned and on time

24 January 2020

sales

5

I was an exciting experience unveiling my new car. James explained all the features to me and answered my many questions with ease.

24 January 2020

service

5

Vey satisfied as usual and cleaning the car is a bonus

23 January 2020

service

5

Always helpful and a good experience

21 January 2020

service

4

All good but was given a dirty courtesy car inside and out

20 January 2020

service

5

I was told the price as I booked in and kept fully informed.