All done that was required.
All done that was required.
Staff looked after us well
Brilliant from start to finishLoved the updates from mini about stages of building my car
I have not yet picked up my vehicle. It was ordered on 6th of December and has still not been delivered to the dealership 4 weeks later. I have had to chase the dealership for updates throughout as communication has been poor.
Excellent customer care
I asked if my car could be collected at 10am and was told that this was not a problem. They came to collect the car early and then said that they couldn't do the MOT as they had no one to collect the car.
Always explain what has been done and what will be needed, if anything
I had some small issues with the car which were fixed quickly.
Customer service was obviously a premium for the staff to deliver and they delivered very well. The emails from Mini informing us of our new cars journey through the build process was also a nice touch.
Nothing to fault
the video was very informative and the work carried out exceptional
Very professional and friendly
The gentleman on duty was courteous.
It is just so easy and relaxing to get your car serviced and then to receive a video was just... .. WOW.
They were very helpful.
Staff very friendly, listened and took on board what we were looking for .
Very easy to deal with, helpful all the way through.
We have always had the best of advice from Alistair at broad oak mini in Canterbury and we are not easy to please given that we all want something different. But some how he has always come good for all of us.
My Mini was exactly what I had hoped it would be
The salesman couldnt do enough to help and was clearly concerned that we were happy.
Service was excellent - very friendly and completed within timescales given.
Good experience from start to finish. Responsive and proactive and polite. Cups of tea appreciated when needing longer appointments to cover paperwork with dealer. Good communications about the manufacture of my vehicle. Arrived earlier than expected
Very efficient, friendly people. Good transport into town.
Had a reminder service was due. Staff friendly and service was done in time specified time.
Good communication from booking in to reminder call, courtesy car arranged, swift booking in
the health check was a surprise and the treatment we received was great
All the appointments were arranged around me and my time in the Canterbury area (I don't live nearby). The test drive was very well done, as Keiron was keen for me to drive 2 different Mini Coopers. The actually handover was executed very well by KF
I have told you before not enough information from the salesman
Excellent and efficient service
Very professional staff, car lovely and clean.
service completed on time and doing the extra of washing the car a bonus
Car is lush.
Well organised, helpful staff
Everything was carried promptly and explained in full
As explained, the purpose of the visit was to have winter wheels and tyres fitted. The fitting was done generally well, the wheels are nicely balanced but the front off-side tyre was inflated to 33 PSI whereas it should have been about 43 PSI
They were fab. Although v busy, Barretts took car in andchanged brake pads as emergency same day I told them brake warning light came on. I needed the car for a motorway journey next day and was worried the problem might be more than just worn pads.
Everything completed including a problem I had discovered - without question.
Actual customer relations faultless, staff resolved problem eventually - loan car while the problems were resolved
The service provided is great.
Satisfied with the experience
Work carried out in time frame. Car valeted.
Im really looking impressed with the video of my service! All explained in much detail!
Pleasant, helpful and effective staff - reception, service reception, shuttle bus driver, car cleaner and service technicians.
Attentive, looked after, offered free bus into town, sent us video of mot points
Friendly check-in & out staff
kieron was very helpful not pushy even though delivery was delayed he kept me informed.
I loved the convenience of having my car collected and returned. The process of sending a video from the technician demonstrating the checks, and detailing work required impressed me greatly with it's user-friendly options.
All staff very helpful and considerate, especially Kieron and Alastair.