I couldn't have wished for more. I was kept aware of the stages of my car in manufacture and any queries i had regarding the car and its purchase were speedily answered by your sales representative. In the end i took delivery of an excellent product.

All staff offer a high level of service both when making my booking and at the showroo

Very helpful & knowledgeable

The staff tend to stay the same and I like being known.

Helpful guidance throughout, understood it was important to get the right car at the right price after a bad experience at Mazda Perry's. Patient and friendly salesman.

Helpful booking assistants, as I had two cars to get done. Also, caught up with Kevin, to talk about future requirements.

jobs done, communication excellent, no fuss

Everything on the recall put right as far as I know.

Very friendly, efficient and professional from all staff involved in making the service appointment to collecting the car post service.

No problems with customer service and car valeted

The warranty repair was carried out to my entire satisfaction with no quibble

Always helpful, on time, good service

My 2 visits to Barretts Canterbury were for a service and mot , with the weather being so bad I decided to stay in the reception area , both times were a joy to be there .

Detailed diagnostics and excellent communocation about my vehicle.

Very professional, thorough and attentive

They were always happy to answer any questions we had and kept us updated on the arrival of our new car.

They listened to our important time constraints, arranged collection of my old mini from our home, and the new mini was ready for collection before we went on holiday.

Lovely showroom, nice staff and lots of lovely Mini's to see.

All round good service.Emily was extremely helpful at all times

James the sales guy was professional and understanding. He listened and was interested in.what my needs were, BMW over road could learn customer care from James.

Friendly and straightforward

wasn't informed that might have wait a long time for car because hadn't booked a 'wait' service but staff very good in getting car done once realised

Plus knowledge

There was nothing I could fault- your staff even provided a bowl of water for my dog!

I can wait in the show room whilst the service to the car is being done. The atmosphere is friendly & there's no pressure that would make you uncomfortable waiting there

Friendly, helpful staff.

As above, if the part had been available, this should have been explored before my visit, and the poor greeting upon arrival.

Nothing too much trouble to assist the customer. Leon on the service desk should receive a special recognition for his understanding, resourcefulness and help

Great service both on buying and aftercare

Car has continued to be great, it was cleaned before being returned and we were taken to, and brought back from, town whilst it was being serviced.

No issues and no unnecessary expenses. Also arrange to pick up and drop off to support me.

Repair done quickly

As above , service manager explains what's happened, the video is a a good addition

Pleasant staff, Job done on time

Not giving you 100% as it would have been nice if the car interior had been cleaned too.

Have gone above and beyond

Confidence throughout

Erin lee helped me through the process of getting my mini. She was great and always kept me in the loop. Thank you so much for making owning a mini come true.

I have already said too expensive for a car with no faults, a low mileage just needing a check and an oil change.

I had a nice cup of coffee while waiting. Checks on my mini completed and washer water topped up.

Nice surroundings but wore a bit thin after 3 hours when 90 minute wait expected for service (as advised by person booking service). Not sure the work shop video served any useful purpose but maybe explains part of the wait?

We bought the car

Barratts now charge for collecting and dropping off a car. Not impressed by this change in customer service. I will now be using garages more local to me for MOT's and services where I can.

I was completely satisfied

It was effortless and the car was returned cleaned and on time

I was an exciting experience unveiling my new car. James explained all the features to me and answered my many questions with ease.

Vey satisfied as usual and cleaning the car is a bonus

Always helpful and a good experience

All good but was given a dirty courtesy car inside and out

I was told the price as I booked in and kept fully informed.