From the first contact, through to test drive, finance application and handover, all staff very professional but also friendly.

Excellent staff never to much hustle always smart polite and friendly always there for you at any time

Would have been completely satisfied if the settings for colour on control panel had not been altered plus headlight auto on/off switch changed

I was told I required 3 new tyres. I decided to go to my local tyre garage who repaired one puncture and the other

They did all that was needed to my car

My servicing was booked and done with no hassle.

sales representative very knowledgeable had a great test drive couldn't ask for more

Erin really pushed for me to have the car before Christmas and she achieved it.

The showroom is such a nice place to relax and wait for the mini to be serviced. There is also a courtesy bus to take you to town if you so wish. All very pleasant.

Car was ready in good time

Kieran went through everything with us.

Because the staff are very friendly and helpful.

Personal flexible service, updates, clarity. Excitement! Follow-up post delivery.

Sales was generally excellent. Arranged a service pack earlier in the year. This didn't go ahead due to an error.

I had to chase my car

friendly and pressure free meetings

Again brilliant work and no fuss

James was very helpful and knowledgeable. We enjoyed our test drive, explored lots of options and chose our car in an enjoyable morning. Follow up has been excellent. Nothing seems to be too much trouble for the MINI team.

The overall experience when buying my countryman was brilliant

Customer doesn't do anything

Car was dealt with efficiently. I opted to wait while it had it's health check which took approx 90 minutes.

Great service from Kevin Grant at mini. hope to do more in the future

Always good service

Staff go above and beyond

Great information, friendly and welcoming and a very nice team of staff.

well looked after, and helpful with prices

On time Clean my car Great customer service

Professional and friendly approach from all members of the team from booking appointment until collecting car at appointed time. Excellent service.

All very good thanks

There were no problems with the service itself, but I was hoping to get an mot at the same time and was told that the ramp was out of action. I was offered an mot in Ashford but I did not want to travel there.

Not great service personnel.

Once again they kept us very well informed.

Everything went really well until I returned to my and it hadn't been cleaned.

Because Kevin is brilliant .. my second time dealing with him .. he explains everything really well.. lots of communication., responds to any questions.. very helpful and a very nice person .. he is genuine and cares about meeting his customer needs

Nothing too much trouble however small the enquiry

Everything from booking, drop off of car and collection was straightforward. Video to show service and discuss any points to note is a good idea.

picked out a problem i had not noticed

Difficulty in getting a replacement car or mine being picked up to fit in with my busy life

Very professional +courteous

The service team were very helpful especially Leon.

Because I was completely satisfied.

The service given and all issues resolved