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Customer Reviews.

service

5

Was sent a video of service and was talked through everything that was done

12 March 2019

sales

3.5

Zak, the salesman was very good

12 March 2019

service

5

Ticked all boxes

11 March 2019

service

3.5

Because I was told the workmanship wasn't good enough and I would hear from the workshop to take it in and as yet haven't!

10 March 2019

service

5

Nice and clean when car picked up.

07 March 2019

service

5

Prompt , effective

04 March 2019

service

4

Man on desk friendly and easy to talk to.

03 March 2019

service

4

Cost

02 March 2019

service

3.5

My car service was done efficiently however when asking for a courtesy car I was told I would be charged an extra 25 pounds. Other cars I have had before don't charge for this service.

01 March 2019

service

4

The staff are efficient . The mirrors still squeak when retracting!

27 February 2019

service

5

Staff always friendly, very effcient and explain things well x

25 February 2019

sales

3

Mini did not keep me informed with email updates when building my car as they said they would. I had to phone to get progress updates.

25 February 2019

service

3

I had an not to helpful conversation with the service personnel !

24 February 2019

sales

5

Simply because I felt the service couldn't be any better and my car arrived within 4 weeks!

22 February 2019

service

1

The contact centre did not understand work comitments or common sense. Overall the service departments is awful.

22 February 2019

service

5

Called as soon as my car was ready

21 February 2019

sales

5

Great service and care. Didn't cars my h for the funeral garage collection....like a naughty secret.

18 February 2019

service

5

Very good service - pleasant staff

17 February 2019

service

3.5

Car was cleaned very badly and had left white spots all over paint and glass. This is proving very difficult to remove

16 February 2019

service

5

You get a video

15 February 2019

service

4

I would have given 5 stars if they had been able to carry out the work on a Saturday

15 February 2019

service

5

Provided transport to and from town whilst car was serviced. Went thru what had been covered in service at the end. Car had been cleaned as part of the service.

13 February 2019

service

5

Good customer setvices

12 February 2019

service

5

The car was serviced in a timely manner.

11 February 2019

service

5

Very efficient

11 February 2019

service

5

please see above

08 February 2019

service

4

No reason for dissatisfaction

07 February 2019

service

5

The team were very helpful and professional

06 February 2019

service

5

Staff very friendly and very efficient. Service brilliant fitted me in and completed much quicker than I thought.

05 February 2019

service

5

Very happy with whole experience

03 February 2019

service

4

Left my car for service took transport into Canterbury. Received a call to say car required new brake pads, confirmed I wanted this work carried out, and then received call when car was ready and transport available from Canterbury.

02 February 2019

service

4

Work was done. The car was valeted and looked really clean. Thank you.

01 February 2019

service

5

All went smoothly

15 January 2019

service

3

Very cold in the showroom whilst I waited though.Boot not hovered.

14 January 2019

sales

5

James, our sales person, has been so nice, friendly, attentive. its been a refreshing experience. which frankly brought us back from the awful experience we had at Mercedes for our previous car

14 January 2019

service

5

All done that was required.

10 January 2019

service

4

Staff looked after us well

09 January 2019

sales

5

Brilliant from start to finishLoved the updates from mini about stages of building my car

08 January 2019

sales

1

I have not yet picked up my vehicle. It was ordered on 6th of December and has still not been delivered to the dealership 4 weeks later. I have had to chase the dealership for updates throughout as communication has been poor.

08 January 2019

service

5

Excellent customer care

04 January 2019

service

2

I asked if my car could be collected at 10am and was told that this was not a problem. They came to collect the car early and then said that they couldn't do the MOT as they had no one to collect the car.

04 January 2019

service

5

Always explain what has been done and what will be needed, if anything

03 January 2019

sales

5

Customer service was obviously a premium for the staff to deliver and they delivered very well. The emails from Mini informing us of our new car’s journey through the build process was also a nice touch.

02 January 2019

service

4

I had some small issues with the car which were fixed quickly.

02 January 2019

service

4

Nothing to fault

01 January 2019

service

5

the video was very informative and the work carried out exceptional

27 December 2018

service

5

The gentleman on duty was courteous.

27 December 2018

service

5

Very professional and friendly

27 December 2018

service

5

It is just so easy and relaxing to get your car serviced and then to receive a video was just...….. WOW.

24 December 2018

sales

5

Staff very friendly, listened and took on board what we were looking for .