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Customer Reviews.

sales

5

Please read our first comment. In addition we would add that your personnel know their product well, were personable and were prepared to spend time talking to us to make sure we got the product we wanted.

09 October 2019

service

5

Everything is explained clearly with no surprises.

08 October 2019

service

5

Collection & delivery service very helpful facility. The driver kept me informed regarding times and was very polite.

06 October 2019

sales

5

As already said professional, friendly service. Not pushy. Approachable. Informative.

06 October 2019

service

5

Absolutely first class customer service. Welcoming, modern dealership with First class service workshop over the road.

04 October 2019

sales

5

I have no complaints at all.

03 October 2019

service

5

friendly staff always polite. A lovely modern clean showroom.The cars on show always look amazing and welcoming ...a first class experiance, best ive ever had.

03 October 2019

service

5

No problems.

03 October 2019

service

5

Service very informative and staff very helpful

03 October 2019

service

5

My car was returned clean and tidy and the staff understood my late work commitments meaning I couldn't collect my car from them before they closed so they left it over at the BMW Garage where I was able to collect the keys at a later time

01 October 2019

service

5

Good service no problems

30 September 2019

sales

5

Ok hh

29 September 2019

service

5

No problems

27 September 2019

service

4

polite and helpful

27 September 2019

sales

5

The saleman, Neil Hedger, and his colleague, Alistair Curd, who helped organise the finance, were very professional, friendly and attentive. My wife enjoyed the handover process. Neil took lots of time to make sure she understood everything.

25 September 2019

sales

5

Timely fashion and when it suited me

25 September 2019

sales

5

I received a very good service from the mini. I was very pleased with all the assistance I was given helping me with my choices of colour and extras. On the day I collected my new Mini I was overwhelmed with All the attention was given.

23 September 2019

service

5

Efficiency of staff also the video shows exactly what has been covered.

20 September 2019

service

3

it was ok

18 September 2019

service

5

The member of staff that I dealt with on the day was very good and explained what had been carried out on my vehicle he was very genuine and polite.

17 September 2019

sales

5

We were kept informed all the way regarding the build and delivery date.

17 September 2019

service

5

The car was ready for the time I wanted and it had been cleaned too!

16 September 2019

service

4

Good communication. Good customer service

15 September 2019

sales

5

Neil Hedger and Ally were so very helpful - it's a pleasure doing business with them.

14 September 2019

service

5

Very prompt and friendly service. My car was even cleaned inside and out. We were treated very respectfully.

14 September 2019

service

5

I was very pleased with every aspect of the service given by Barretts mini.

13 September 2019

service

5

The staff at Barretts are all knowledgable and courteous- the showroom is a comfortable place to wait, with good coffee. The minibus service which takes you to Canterbury and picks you up again is a good bonus.

09 September 2019

service

5

Quick, courteous, convenient and reliable.

09 September 2019

service

5

Quick and friendly service

08 September 2019

sales

5

Neil was fabulous consulant. Went out of his way to make the experience great and was especially good to include my 9 year old in the experience.

02 September 2019

service

5

Kept well informed.

26 August 2019

service

5

Ditto above BUT I have confidence in knowing that my vehicle will be returned with the work completed AND my vehicle has been cleaned

20 August 2019

service

3

Used to be able to have a replacement vehicle for the day but now have to pay extra which meant I had to spend hours waiting around which was very inconvenient.

20 August 2019

service

5

Kept informed and friendly service

20 August 2019

service

5

Great experience with sales team

19 August 2019

service

5

Excellent customer service. Convenient focussed time slot. Shuttle service into and back from the city. Member of staff went through the service results with me.

18 August 2019

service

5

Please see comment above

16 August 2019

service

4

Still a bit pricey.

15 August 2019

service

3

My oil earning light came on within days of my service.

10 August 2019

service

3

Service was to an acceptable standard.

09 August 2019

service

4

I felt one of the problems wasnt fully understood but this is because I wasnt present to explain

05 August 2019

service

5

No charge for fault repair even though car now out of warranty

04 August 2019

sales

5

True 5 star service

04 August 2019

service

2.5

This score is only due to the service I received when dropping off my mini and picking up the loan car. He was very rude.

02 August 2019

service

5

Came back clean!

02 August 2019

service

5

The service centre dealt with me on my arrival and kept me informed during the day and gave me a full report of my car when I picked it up.

30 July 2019

service

5

Very happy and no concerns.

29 July 2019

service

5

Courtesy car Work completed on my car in a timely manner

27 July 2019

service

5

Car went in for a rattle and Colin the engineer was very thourough. He even called to say it was fixed but he wanted to keep it overnight to check it in the morning when it was cold. Excellent.

26 July 2019

service

5

The personnel at Barrett's give a very high standard of service.they always keep in contact with any queries you may have. When you have a maintenance service the Car is returned cleaned and vacuumed.