My oil earning light came on within days of my service.

Service was to an acceptable standard.

I felt one of the problems wasnt fully understood but this is because I wasnt present to explain

No charge for fault repair even though car now out of warranty

True 5 star service

Came back clean!

This score is only due to the service I received when dropping off my mini and picking up the loan car. He was very rude.

The service centre dealt with me on my arrival and kept me informed during the day and gave me a full report of my car when I picked it up.

Very happy and no concerns.

Courtesy car Work completed on my car in a timely manner

Car went in for a rattle and Colin the engineer was very thourough. He even called to say it was fixed but he wanted to keep it overnight to check it in the morning when it was cold. Excellent.

The personnel at Barrett's give a very high standard of service.they always keep in contact with any queries you may have. When you have a maintenance service the Car is returned cleaned and vacuumed.

Always try to andwer questions give great feedback and car is always immaculately cleaned following the work.

Little bit expensive but good customer service and provided video report

Good service and very helpful

I hope you find what you require on the previous answer.

Issue was inspected and a quick resolution was recommended.

Kevin Grant was his usually professional self

Same comment as item 1

My problem was with Barretts Ashford and whoever booked my car into the wrong garage

Good communication and reports

Could not fault the service.

the video backup to the checklist were very good

Work done efficiently clean car returned thank you

Fast and efficient at providing the car I wanted

Other than the issue with the boot, we were treated incredibly well, staff were really helpful and friendly and made us feel very welcome and valued.

Kevin Grant was very helpful and answered all our questions

Brilliant service

Kevin at Mini Canterbury deserves a medal and a pay rise. Nothing too much trouble... has given us exactly what we need. Even delivered test car to Port Lymne. Above and beyond...

Friendly quality advice, really knowledgable teamwork, nothing was too much trouble, prepared to go the extra mile, great handover, follow up email and call, very professional. Found us a dream car which we love.

Needed new break pads - quickly and efficiently done. Also washed and vacuumed the car

Very good service.

nothing was too much trouble to explain or show me particularly as I purchased my first automatic and was of course apprehensive how I would handle it.

There was a slight mix up on dates on Barrett's side but was still able to fit me in

Because I wanted for nothing and was treated very well.

Very helpful and had my car back very quickly.

What ever it is. Service, MOT repairs .Always pleased.

the service was completed in timely fashion, communication excellent and loan car outstanding

Excellent service as usual!

A very high quality facility with excellent staff and very well presented facilities. It's great to read a magazine, get free coffee and wander around looking at wide range of models in th showroom whilst waiting for car service to be completed.

Crap communication

Kieren was an excellent salesman and I felt well looked after

Completed as planned. Excellent communication.

My car was picked up from my home, i must admit was rather dirty and my screen wash wasnt working . My Mini was returned a lot sooner than i thought, Nice and clean and washers working , the delivery man was very nice and friendly .

Team knew car was due in and that I needed back by certain time

Summer wheels were put back onto the car on this visit. Three of them were damaged during storage. Mini took full responsibility for the damage and have fully refurbished them, so all is now well, but I am concerned that it was able to happen.

A decent experience. Like the video report also

I am listened to and my queries are dealt with.

Always an excellent service and a warm welcome

My contact at the MINI centre was always really professional, yet friendly and has lots of expertise around all aspects of selling and purchasing new MINI's. I prefer to use BArratts when I change my car as there is no pressure to buy.