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Customer Reviews.

service

4

Friendly, efficient service

28 April 2021

sales

5

Really great all round experience! James and Alistair really go out of their way and are super efficient. No pressure selling, just really helpful and informative.

28 April 2021

service

5

The customer experience from start to finish was great.

27 April 2021

service

5

I have a Motability car & always feel well cared for. As much a regular customer.

24 April 2021

service

5

Supplied 2 new tyres at the last moment as an emergency

23 April 2021

service

5

They sent me a video of my service and everything was done very well

22 April 2021

service

3.5

The pick up service was good and service completed as required.

22 April 2021

service

5

It was easy to make my booking. I received a good reception when I dropped the car off and all service feedback simply explained when I picked the car up.

20 April 2021

service

5

My mini was poorly & with just a call your service team were ready & waiting for me.

20 April 2021

service

5

Keep me well informed.

19 April 2021

service

5

The car was collected, as promised. The work carried out and car returned later that afternoon. They even squeezed in a car wash.

16 April 2021

service

5

When I was contacted about booking a service the young lady was very helpful and understood my situation and she said that someone would pickup and return my vehicle. The man who came met all the COVID criteria and was very polite and smart.

16 April 2021

service

5

Outstanding communication and very helpful when I arrived. The service dept even double checked that I had requested the right options before the carried out the service. (They checked that I knew I had to pay extra for the air con service).

16 April 2021

service

5

All done to a high standard

13 April 2021

service

5

Service videos are a great idea, paperwork easy to understand.

12 April 2021

service

5

Brilliant service as always

10 April 2021

service

4

My vehicle was fortunately ready early to pick up so that I could attend a pre booked appointment.

09 April 2021

service

4

The quality of work is top-notch! They may have had my car for a while whilst it was being repaired, but a lot of work was needed to be done. So I was more than happy to wait knowing I'd have it back in perfect condition.

08 April 2021

sales

5

the garage were very good under the lock down situation and helpful

07 April 2021

sales

4

The only down side was that the experience suffered by the Covid restrictions. Not Minis fault and it was still a great experience.

06 April 2021

service

5

No difficulties with the service - very helpful staff.

06 April 2021

sales

5

Although all took place under covid restrictions, it couldnt have been bettered. Initially I spoke with Kevin Grant who is the nicest, most helpful and knowledgeable salesman that I have ever dealt with. The purchase and handover all went smoothly.

05 April 2021

sales

5

Salesperson is a neighbour so handover was seamless.

04 April 2021

service

5

Even during these Covid restricted times the service experience was very good .

02 April 2021

service

5

Again, great service

01 April 2021

service

5

The car was pickup on time as arranged. Happy with the service, any future work needed explained, the car cleaned and returned to the driveway, very good service. The pickup team very friendly and helpful, a good advert for Barrett's.

29 March 2021

service

4

I was kept informed of work needed to be carried out on my mini and this was completed same day

29 March 2021

service

5

I have had a car since I was 17 and have never put air in a tyre so when I asked for them to check tyres for me as the message came on I was treated with respect and not like a lunatic !

29 March 2021

service

5

The process from booking, pick and deliver of my vehicle was good

28 March 2021

service

5

Quick and easy transaction, being kept up to date polite staff

28 March 2021

service

5

It's always very easy to deal with Barrett's and they have all been very helpful. I don't worry about phoning them their customer service is very good

28 March 2021

service

5

Got the job done with no problem

26 March 2021

service

4

The job was done, however I did have to wait some time for the car to arrive

26 March 2021

service

4

The service was done in good time and I much appreciated the complementary car cleaning when I collected it

26 March 2021

sales

5

Always get decent service - not aggressive selling, but honest and friendly. Alistair has always been great to deal with.

25 March 2021

service

5

you recalled the car & completed the work at a mutual time for both of us.

24 March 2021

sales

5

Even with COVID restrictions the whole experience was great.

24 March 2021

sales

5

Best effort in these difficult times

24 March 2021

service

5

Efforts made to make everything hassle free

23 March 2021

sales

5

All done by phone apart from the pick up and an easy experience.

23 March 2021

service

4.5

I thought the whole process was extremely efficient, particularly under he current situation.

22 March 2021

sales

5

Service given by Kieron Farmer, Barretts Canterbury, was very helpful, friendly and informative and appreciated the delivery of the car to us at home by him.

22 March 2021

service

4

The service was of the high standard i expect from Barretts but i drop one star as the MINI Service Booklet had been stamped with Barretts BMW Service rather than Barretts MINI Service thus spoiling the full MINI service history within the booklet.

21 March 2021

service

5

you can trust them

21 March 2021

service

5

Never an issue. Everything always clear.

19 March 2021

sales

5

very helpful and very happy

19 March 2021

service

5

Service was quickly carried out. Communication great. Video of service to show what had been covered a great idea. Provided courtesy car.

17 March 2021

sales

5

During the purchase, everything was explained in detail regarding the options available, any questions were answered and we were kept updated throughout the delivery process. Excellent service.

17 March 2021

service

5

Did what it said on the tin.

16 March 2021

service

5

Stef at BMW is really good. I will book car in with BMW rather than Mini from now on.