Great service from Kevin Grant at mini. hope to do more in the future

Always good service

Staff go above and beyond

Great information, friendly and welcoming and a very nice team of staff.

well looked after, and helpful with prices

On time Clean my car Great customer service

Professional and friendly approach from all members of the team from booking appointment until collecting car at appointed time. Excellent service.

All very good thanks

There were no problems with the service itself, but I was hoping to get an mot at the same time and was told that the ramp was out of action. I was offered an mot in Ashford but I did not want to travel there.

Not great service personnel.

Once again they kept us very well informed.

Everything went really well until I returned to my and it hadn't been cleaned.

Because Kevin is brilliant .. my second time dealing with him .. he explains everything really well.. lots of communication., responds to any questions.. very helpful and a very nice person .. he is genuine and cares about meeting his customer needs

Nothing too much trouble however small the enquiry

Everything from booking, drop off of car and collection was straightforward. Video to show service and discuss any points to note is a good idea.

picked out a problem i had not noticed

Difficulty in getting a replacement car or mine being picked up to fit in with my busy life

Because I was completely satisfied.

The service team were very helpful especially Leon.

Very professional +courteous

The service given and all issues resolved

When I booked in for an 08.00 slot, i wasn't told that I should go to the BMW site. A sign on the Reception desk would help - didn't spot the sign outside till leaving (wasn't looking for a sign on arrival!)

Nothing was too much trouble. We felt like valued customers .

They let us know exactly what was going on.

Please read our first comment. In addition we would add that your personnel know their product well, were personable and were prepared to spend time talking to us to make sure we got the product we wanted.

Everything is explained clearly with no surprises.

Collection & delivery service very helpful facility. The driver kept me informed regarding times and was very polite.

Air con re charge and car got a health check and wash for free! Good service

As already said professional, friendly service. Not pushy. Approachable. Informative.

Absolutely first class customer service. Welcoming, modern dealership with First class service workshop over the road.

Everything was done and they kept in touch.

Service very informative and staff very helpful

No problems.

friendly staff always polite. A lovely modern clean showroom.The cars on show always look amazing and welcoming ...a first class experiance, best ive ever had.

I have no complaints at all.

My car was returned clean and tidy and the staff understood my late work commitments meaning I couldn't collect my car from them before they closed so they left it over at the BMW Garage where I was able to collect the keys at a later time

Kevin Grant made the whole thing a pleasure.

Good service no problems

Ok hh

polite and helpful

No problems

Timely fashion and when it suited me

The saleman, Neil Hedger, and his colleague, Alistair Curd, who helped organise the finance, were very professional, friendly and attentive. My wife enjoyed the handover process. Neil took lots of time to make sure she understood everything.

I received a very good service from the mini. I was very pleased with all the assistance I was given helping me with my choices of colour and extras. On the day I collected my new Mini I was overwhelmed with All the attention was given.

Efficiency of staff also the video shows exactly what has been covered.

it was ok

We were kept informed all the way regarding the build and delivery date.

The member of staff that I dealt with on the day was very good and explained what had been carried out on my vehicle he was very genuine and polite.

The car was ready for the time I wanted and it had been cleaned too!

Good communication. Good customer service