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Customer Reviews.

sales

5

From the first contact, through to test drive, finance application and handover, all staff very professional but also friendly.

06 January 2020

service

5

Excellent staff never to much hustle always smart polite and friendly always there for you at any time

02 January 2020

service

4

Would have been completely satisfied if the settings for colour on control panel had not been altered plus headlight auto on/off switch changed

02 January 2020

service

2

I was told I required 3 new tyres. I decided to go to my local tyre garage who repaired one puncture and the other

29 December 2019

service

5

They did all that was needed to my car

28 December 2019

service

4

My servicing was booked and done with no hassle.

27 December 2019

sales

5

sales representative very knowledgeable had a great test drive couldn't ask for more

24 December 2019

sales

5

Erin really pushed for me to have the car before Christmas and she achieved it.

24 December 2019

service

5

The showroom is such a nice place to relax and wait for the mini to be serviced. There is also a courtesy bus to take you to town if you so wish. All very pleasant.

22 December 2019

service

5

Car was ready in good time

22 December 2019

sales

5

Kieran went through everything with us.

19 December 2019

service

5

Because the staff are very friendly and helpful.

17 December 2019

sales

5

Personal flexible service, updates, clarity. Excitement! Follow-up post delivery.

16 December 2019

sales

4

Sales was generally excellent. Arranged a service pack earlier in the year. This didn't go ahead due to an error.

15 December 2019

service

3

I had to chase my car

14 December 2019

sales

5

friendly and pressure free meetings

13 December 2019

service

5

Again brilliant work and no fuss

13 December 2019

sales

5

James was very helpful and knowledgeable. We enjoyed our test drive, explored lots of options and chose our car in an enjoyable morning. Follow up has been excellent. Nothing seems to be too much trouble for the MINI team.

13 December 2019

sales

5

The overall experience when buying my countryman was brilliant

12 December 2019

service

5

Customer doesn't do anything

12 December 2019

service

4

Car was dealt with efficiently. I opted to wait while it had it's health check which took approx 90 minutes.

07 December 2019

sales

5

Great service from Kevin Grant at mini. hope to do more in the future

04 December 2019

service

5

Always good service

24 November 2019

service

5

Staff go above and beyond

16 November 2019

service

5

Great information, friendly and welcoming and a very nice team of staff.

12 November 2019

service

4

well looked after, and helpful with prices

11 November 2019

service

5

On time Clean my car Great customer service

09 November 2019

service

5

Professional and friendly approach from all members of the team from booking appointment until collecting car at appointed time. Excellent service.

07 November 2019

service

4

All very good thanks

04 November 2019

service

3.5

There were no problems with the service itself, but I was hoping to get an mot at the same time and was told that the ramp was out of action. I was offered an mot in Ashford but I did not want to travel there.

03 November 2019

service

3.5

Not great service personnel.

30 October 2019

service

5

Once again they kept us very well informed.

25 October 2019

service

4

Everything went really well until I returned to my and it hadn't been cleaned.

24 October 2019

sales

5

Because Kevin is brilliant .. my second time dealing with him .. he explains everything really well.. lots of communication., responds to any questions.. very helpful and a very nice person .. he is genuine and cares about meeting his customer needs

20 October 2019

service

5

Nothing too much trouble however small the enquiry

18 October 2019

service

5

Everything from booking, drop off of car and collection was straightforward. Video to show service and discuss any points to note is a good idea.

17 October 2019

service

5

picked out a problem i had not noticed

15 October 2019

service

4.5

Difficulty in getting a replacement car or mine being picked up to fit in with my busy life

14 October 2019

service

5

Very professional +courteous

13 October 2019

service

5

The service team were very helpful especially Leon.

13 October 2019

service

5

Because I was completely satisfied.

13 October 2019

service

5

The service given and all issues resolved