The service was good and the faults I pointed out to them eg water leaking into the boot were rectified. The complimentary cleaning not so good rear interior not done and Back seats were still folded down.

Good customer service

I'm always happy with the service provided.

Professional, friendly service

As above Work to be done diagnosed quickly and repairs done well

I'm still not convinced the problem has been properly diagnosed. At slow speeds with the window partly down not making any contact with the upper seal glass rattling can be heard. At higher speeds it cannot be heard over wind noise

Took a long time for parts to arrive, although kept informed

Very professional company from moment we arrived to browse up until final decision

Service was fine. I am not sure that the short video of service of my car was necessary. I know absolutely nothing about mechanics and I would trust your honesty anyway.

Easy to book in and no problems

I was told the service would take two hours so arrived back on time to be told it was 'a little delayed'- another 1hr 10 mins later I had to ask what was happening. I appreciate sometimes there are delays but please keep the customer updated.

The person I spoke to on the telephone was rather frustrating. I had to wait a long time before the appointment but on the day the staff were very good

Well informed and kept to stated time.

It took a long time for them to recognise there was a problem, and the problem had been there since I bought the car. I paid top money for a car not in top condition. Mini Sales refused to replace the tyres but this was overturned by BMW Manager.

Customer put first

It was an engine problem, which was dealt with very quickly

Service was completed in the timescales advised. Received an informative video about my car. Car was cleaned which is always great.

Very happy with the service.

Polite experienced knowledgeable everything you could possibly ask for. Receptive to any questions so easy and a pleasure to do business.

Very happy with everything

Communication was awful - had to chase a number of times to find out what was planned for follow-up work.

Just a perfect experience

Quick and easy.

This is my fifth mini in 10 years and I have found all the staff at Broad Oak very helpful and courteous

Outstanding, professional service from start to finish.

Price!!!

You have always been brilliant to me.

Smooth handover process

Same as above, very helpful and good service each time visited

Professional and friendly service. This was the second car I have bought from Mini and the second time Kevin took care of it. He is charming and genuine and I never felt I was being pressured or 'sold to'.

Kept me updated throughout the journey, and was ready sooner than we thought

Our salesman was very knowledgeable and helped us smoothly through the process.

Very professional

Emily was a fantastic and knowledgeable member of the team, she answered all questions we had and is great at her job and very personable

The process of ordering & collection was easy from start to finish.

Everything was very smooth and professional. The staff did their very best to make sure everything was perfect.

From the friendly knowledgeable staff to the unvailing of my car like it was formula one team unvailing their new car for a season. This made my experience top class.

Small issue with driver door. Fixed whilst I was out of the country and they kept the car for me until I returned.

You never feel pressured, the whole service is very friendly and professional. This is the second car Kevin has sold me and he's a real pleasure to deal with

They were awesome. They couldn't help us enough.

Happy with service so far.

Wonderful sales rep. Kept me updated weekly on progress. Worked hard for his sale. Genuinely nice man. Very helpful.

Everything was organised for the pickup with clear and precise operating instructions from the sales team.

An issue with my car was dealt with quickly and fairly.

Emily was constantly available and efficient, kept up to date with everything.

They couldn't have been more helpful.

Experienced, knowledgable salesman who did not put any sales pressure on us.

Nothing was too much trouble

The salesman made a mistake when putting together our mini. We wanted a comfort + pack but at some point this fell off. We didn't notice this, and it wasn't drawn to our attention. We have now ordered a new Mini- mistake has cost us about £1300.

Smooth handover with No problems