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Customer Reviews.

service

5

All done that was required.

10 January 2019

service

4

Staff looked after us well

09 January 2019

sales

5

Brilliant from start to finishLoved the updates from mini about stages of building my car

08 January 2019

sales

1

I have not yet picked up my vehicle. It was ordered on 6th of December and has still not been delivered to the dealership 4 weeks later. I have had to chase the dealership for updates throughout as communication has been poor.

08 January 2019

service

5

Excellent customer care

04 January 2019

service

2

I asked if my car could be collected at 10am and was told that this was not a problem. They came to collect the car early and then said that they couldn't do the MOT as they had no one to collect the car.

04 January 2019

service

5

Always explain what has been done and what will be needed, if anything

03 January 2019

service

4

I had some small issues with the car which were fixed quickly.

02 January 2019

sales

5

Customer service was obviously a premium for the staff to deliver and they delivered very well. The emails from Mini informing us of our new car’s journey through the build process was also a nice touch.

02 January 2019

service

4

Nothing to fault

01 January 2019

service

5

the video was very informative and the work carried out exceptional

27 December 2018

service

5

Very professional and friendly

27 December 2018

service

5

The gentleman on duty was courteous.

27 December 2018

service

5

It is just so easy and relaxing to get your car serviced and then to receive a video was just...….. WOW.

24 December 2018

service

5

They were very helpful.

21 December 2018

sales

5

Staff very friendly, listened and took on board what we were looking for .

21 December 2018

sales

5

Very easy to deal with, helpful all the way through.

21 December 2018

service

5

We have always had the best of advice from Alistair at broad oak mini in Canterbury and we are not easy to please given that we all want something different. But some how he has always come good for all of us.

21 December 2018

sales

5

My Mini was exactly what I had hoped it would be

19 December 2018

sales

5

The salesman couldn’t do enough to help and was clearly concerned that we were happy.

17 December 2018

service

5

Service was excellent - very friendly and completed within timescales given.

15 December 2018

sales

5

Good experience from start to finish. Responsive and proactive and polite. Cups of tea appreciated when needing longer appointments to cover paperwork with dealer. Good communications about the manufacture of my vehicle. Arrived earlier than expected

15 December 2018

service

5

Very efficient, friendly people. Good transport into town.

15 December 2018

service

5

Had a reminder service was due. Staff friendly and service was done in time specified time.

14 December 2018

service

5

Good communication from booking in to reminder call, courtesy car arranged, swift booking in

14 December 2018

service

5

the health check was a surprise and the treatment we received was great

14 December 2018

sales

5

All the appointments were arranged around me and my time in the Canterbury area (I don't live nearby). The test drive was very well done, as Keiron was keen for me to drive 2 different Mini Coopers. The actually handover was executed very well by KF

14 December 2018

sales

2

I have told you before not enough information from the salesman

13 December 2018

service

5

Excellent and efficient service

13 December 2018

service

5

Very professional staff, car lovely and clean.

13 December 2018

service

5

service completed on time and doing the extra of washing the car a bonus

13 December 2018

sales

4

Car is lush.

12 December 2018

service

5

Well organised, helpful staff

10 December 2018

service

5

Everything was carried promptly and explained in full

07 December 2018

service

3

As explained, the purpose of the visit was to have winter wheels and tyres fitted. The fitting was done generally well, the wheels are nicely balanced but the front off-side tyre was inflated to 33 PSI whereas it should have been about 43 PSI

07 December 2018

service

5

They were fab. Although v busy, Barretts took car in andchanged brake pads as emergency same day I told them brake warning light came on. I needed the car for a motorway journey next day and was worried the problem might be more than just worn pads.

05 December 2018

service

5

Everything completed including a problem I had discovered - without question.

04 December 2018

service

5

Cannot fault

03 December 2018

service

5

Actual customer relations faultless, staff resolved problem eventually - loan car while the problems were resolved

01 December 2018

service

5

The service provided is great.

30 November 2018

service

5

Satisfied with the experience

29 November 2018

service

5

Work carried out in time frame. Car valeted.

29 November 2018

service

5

I’m really looking impressed with the video of my service! All explained in much detail!

28 November 2018

service

5

Pleasant, helpful and effective staff - reception, service reception, shuttle bus driver, car cleaner and service technicians.

24 November 2018

service

4.5

Attentive, looked after, offered free bus into town, sent us video of mot points

21 November 2018

service

4

Friendly check-in & out staff

20 November 2018

sales

5

kieron was very helpful not pushy even though delivery was delayed he kept me informed.

20 November 2018

service

5

I loved the convenience of having my car collected and returned. The process of sending a video from the technician demonstrating the checks, and detailing work required impressed me greatly with it's user-friendly options.

19 November 2018

service

5

Very satisfied

17 November 2018

sales

5

All staff very helpful and considerate, especially Kieron and Alastair.