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Customer Reviews.

sales

5

Great service from Kevin Grant at mini. hope to do more in the future

04 December 2019

service

5

Always good service

24 November 2019

service

5

Staff go above and beyond

16 November 2019

service

5

Great information, friendly and welcoming and a very nice team of staff.

12 November 2019

service

4

well looked after, and helpful with prices

11 November 2019

service

5

On time Clean my car Great customer service

09 November 2019

service

5

Professional and friendly approach from all members of the team from booking appointment until collecting car at appointed time. Excellent service.

07 November 2019

service

4

All very good thanks

04 November 2019

service

3.5

There were no problems with the service itself, but I was hoping to get an mot at the same time and was told that the ramp was out of action. I was offered an mot in Ashford but I did not want to travel there.

03 November 2019

service

3.5

Not great service personnel.

30 October 2019

service

5

Once again they kept us very well informed.

25 October 2019

service

4

Everything went really well until I returned to my and it hadn't been cleaned.

24 October 2019

sales

5

Because Kevin is brilliant .. my second time dealing with him .. he explains everything really well.. lots of communication., responds to any questions.. very helpful and a very nice person .. he is genuine and cares about meeting his customer needs

20 October 2019

service

5

Nothing too much trouble however small the enquiry

18 October 2019

service

5

Everything from booking, drop off of car and collection was straightforward. Video to show service and discuss any points to note is a good idea.

17 October 2019

service

5

picked out a problem i had not noticed

15 October 2019

service

4.5

Difficulty in getting a replacement car or mine being picked up to fit in with my busy life

14 October 2019

service

5

Because I was completely satisfied.

13 October 2019

service

5

The service team were very helpful especially Leon.

13 October 2019

service

5

Very professional +courteous

13 October 2019

service

5

The service given and all issues resolved

11 October 2019

service

5

When I booked in for an 08.00 slot, i wasn't told that I should go to the BMW site. A sign on the Reception desk would help - didn't spot the sign outside till leaving (wasn't looking for a sign on arrival!)

10 October 2019

sales

5

Nothing was too much trouble. We felt like valued customers .

10 October 2019

sales

5

They let us know exactly what was going on.

10 October 2019

sales

5

Please read our first comment. In addition we would add that your personnel know their product well, were personable and were prepared to spend time talking to us to make sure we got the product we wanted.

09 October 2019

service

5

Everything is explained clearly with no surprises.

08 October 2019

service

5

Collection & delivery service very helpful facility. The driver kept me informed regarding times and was very polite.

06 October 2019

service

5

Air con re charge and car got a health check and wash for free! Good service

06 October 2019

sales

5

As already said professional, friendly service. Not pushy. Approachable. Informative.

06 October 2019

service

5

Absolutely first class customer service. Welcoming, modern dealership with First class service workshop over the road.

04 October 2019

service

5

Everything was done and they kept in touch.

04 October 2019

service

5

Service very informative and staff very helpful

03 October 2019

service

5

No problems.

03 October 2019

service

5

friendly staff always polite. A lovely modern clean showroom.The cars on show always look amazing and welcoming ...a first class experiance, best ive ever had.

03 October 2019

sales

5

I have no complaints at all.

03 October 2019

service

5

My car was returned clean and tidy and the staff understood my late work commitments meaning I couldn't collect my car from them before they closed so they left it over at the BMW Garage where I was able to collect the keys at a later time

01 October 2019

sales

5

Kevin Grant made the whole thing a pleasure.

30 September 2019

service

5

Good service no problems

30 September 2019

sales

5

Ok hh

29 September 2019

service

4

polite and helpful

27 September 2019

service

5

No problems

27 September 2019

sales

5

Timely fashion and when it suited me

25 September 2019

sales

5

The saleman, Neil Hedger, and his colleague, Alistair Curd, who helped organise the finance, were very professional, friendly and attentive. My wife enjoyed the handover process. Neil took lots of time to make sure she understood everything.

25 September 2019

sales

5

I received a very good service from the mini. I was very pleased with all the assistance I was given helping me with my choices of colour and extras. On the day I collected my new Mini I was overwhelmed with All the attention was given.

23 September 2019

service

5

Efficiency of staff also the video shows exactly what has been covered.

20 September 2019

service

3

it was ok

18 September 2019

sales

5

We were kept informed all the way regarding the build and delivery date.

17 September 2019

service

5

The member of staff that I dealt with on the day was very good and explained what had been carried out on my vehicle he was very genuine and polite.

17 September 2019

service

5

The car was ready for the time I wanted and it had been cleaned too!

16 September 2019

service

4

Good communication. Good customer service