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Customer Reviews.

service

4

Efficient but personal service offered.

05 June 2018

sales

5

i felt Kevin Grant took his time and did not rush us which is a good way to get business

29 May 2018

service

5

Very helpful and friendly

25 May 2018

service

5

great team on the shop floor and in the back ground looking after your needs

25 May 2018

service

5

I was dealt very well and helped out beyond what I would expect

24 May 2018

service

5

Excellent and friendly service

24 May 2018

sales

5

Salesman, Kieran, very knowledgeable and not pushy. Showed great patience with me when deciding on model, colour etc. and was able to answer all my questions.

23 May 2018

service

5

everything went well from dropping my Mini off to collecting her all nice and shiny afterwards ! ...very pleased with the car being cleaned afterwards !

22 May 2018

sales

5

Everything went very smoothly

22 May 2018

service

5

Every thing is explained and very professional staff are knowledgeable

21 May 2018

service

5

Couldn’t fault the service on arrival at the showroom and received an e-mail after my car had been serviced and M.O.T. d. It showed me a short video of a mechanic looking all around my car showing me what was being carried out.

21 May 2018

service

5

Very professional

21 May 2018

sales

5

Excellent service levels unlike my previous Mercedes car.

15 May 2018

service

4.5

Very friendly and knowledgeable staff, great opening hours, speed of service

15 May 2018

service

4

Completed quickly

14 May 2018

service

4

I feel they are very honest about what needs to be done. If something can wait until next visit they will tell you. I really like the video sent explaining the check of the vehicle.

14 May 2018

service

5

The service was very pleasant and efficient

13 May 2018

service

5

Excellent dealership all around.

12 May 2018

service

5

Not overly pushy, just friendly and helpful and honest

11 May 2018

service

5

Good customer service & clear information about the process and outcome

09 May 2018

service

5

Nothing could be done any better, very happy.

03 May 2018

service

4

Staff are friendly. Quality of work is excellent. Cost of service pack is good value although price of extra work is a bit high.

01 May 2018

service

5

Got the car collected and all the work was done and returned . Nothing for us to worry about

28 April 2018

service

5

Nothing is too much trouble ??

27 April 2018

service

5

No problems. Completed promptly.

27 April 2018

service

5

You have video evidence of what has happened during service. Polite customer service

26 April 2018

service

5

Efficient

26 April 2018

service

4

All very straightforward

24 April 2018

service

4.5

Value for money, helpful & polite staff, only gripe was having to wait when car was finished when it was only a collection of paperwork & key.

24 April 2018

service

5

Everything done as necessary with no fuss.

23 April 2018

service

5

Easy to understand. Just dropped my keys in, stated what needed to be looked at. Didn't have to worry about someone unqualified looking at the car.

19 April 2018

sales

5

Great showroom, good choice of cars, knowledgeable, helpful and friendly staff, an area to keep the children occupied (essential!) and a bean to cup coffee machine and biscuits - what's not to like!

18 April 2018

sales

5

Trouble with part exchange which sales staff solved.

18 April 2018

service

4

Quality service

17 April 2018

service

5

The requirements of the service were covered, cost up front and review of the car whilst in gives an overview of potential items on the next service.

17 April 2018

service

3.5

All in all the service I have received was good but would now prefer to go to ashford as they seem better

16 April 2018

sales

4

Navigated through options, easy to make changes, kept up to date with progress.

16 April 2018

service

5

They are just great! I’ve never had service like it!

14 April 2018

service

5

Did exactly what you said you would do

14 April 2018

sales

5

Really great sales team, willing to help and no hassle

14 April 2018

service

5

Our only reservation was the length of time it took to undertake the MOT. Possibly because it was over the lunch time period?

13 April 2018

sales

2

The dealer let us down with information about the avalaibility of the JCW tuning kit - he thought it would be avalaible on the LCI model and kept telling us this right up until we were about to take delivery then told us it was not avalaible

12 April 2018

sales

5

Great service polite and honest with explanations a real pleasure. 10/10.

11 April 2018

sales

5

Good helpful staff

11 April 2018

sales

5

Was kept upto date on progress

11 April 2018

sales

5

Zak was lovely. Explained everything clearly. Very friendly, knowledgable and patient.j

10 April 2018

service

5

Arranged every thing I needed

10 April 2018

sales

5

All staff appeared happy and welcoming

10 April 2018

sales

4

Kevin Grant, the salesman ensured whole process ran as smoothly as possible right through to the presentation of the car.The score given is only with Mini as the car was purposely built without the 999 button due to lack of parts which not happy with

10 April 2018

sales

5

This is my 3rd MINI and every time it’s always a pleasure never let me down at Broad Oak Canterbury it’s always exciting...