OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
176 ratings and 120 comments received in the last 90 days.
18 April 2024
Nice friendly and inviting environment with a great team of people.
17 April 2024
James jackson was the staff member i sealt with. He was polite clear and easy to understand. I have no problems and happily give 5 stars.
13 April 2024
Kieron and James were both very friendly and kieron kept us updated throughout
10 April 2024
Kept well informed and delivery on time with lots of personal attention to detail by our sales assistant
08 April 2024
Everything was done efficiently with minimum trouble
05 April 2024
Kieron was absolutely faultless and proactive throughout the whole buying process. Right up to the point of handover he really could not have done more to make the whole process effortless, while helping to create a great surprise for my wife.
04 April 2024
The whole experience is very good from the start with the product and sales people and the administration
04 April 2024
It went smoothly from start to finish. Emily was great - extremely professional and calm.
04 April 2024
I have only 100% satisfaction of my care in the Broad Oak Mini Centre from beginning to end the staff were incredible. In particular Emily Edwards, Lauren Leppenwell and Alistair Curd who went over and beyond in looking after me - thank you so much
19 April 2024
Lauren Leppenwell made everything very clear and informed me of my service
18 April 2024
All the arrangements worked out well and kept informed along the way.
15 April 2024
Have used Barrett's Mini for servicing and repair for quite a few years. Always keep me informed of any additional work done.
15 April 2024
Very happy with car and service
14 April 2024
Made to feel very welcome
14 April 2024
Care was taken over the mini and the young lady who i saw when I picked up my mini was very helpful and knowledgeable. Thank you
13 April 2024
It was a little pricey but it was the first service carried out at the main dealership
13 April 2024
Lauren and colleagues were very helpful and attentive
09 April 2024
The service team were going to charge me for my MOT until I remembered and pointed out that I was given a voucher for a free one at purchase last summer. The two sides of the business don't link up.
08 April 2024
Did what was needed good communication
19 April 2024
I couldn't have been more satisfied with the treatment we received from Alistair Curd. The whole process was very professional but friendly too.